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| Terms & Conditions | Disclaimer | Copyright |
1. Acceptance of Your Order We must receive payment of the price for the books and the delivery charges before we can accept your order. We reserve the right to restrict the number of books you may order. We will confirm acceptance of your order by sending an e-mail to you at the e-mail address you provide in your order form. Our acceptance of your order creates a binding contract between us. 2. Prices Our prices are set out in our website and are inclusive of UK rated VAT (please see section on VAT in our How to Order section for further information). Prices remain in force until we publish new prices in our website. Delivery charges apply. These are added automatically to your order dependent on the delivery address you have supplied and the number of books you have ordered. 3. Availability All orders are subject to availability of books. If we are unable to deliver books ordered by you we will notify you by e-mail and credit the price and the delivery charges of the unavailable books to your credit/debit card within 30 days of your order unless you agree to a longer period. 4. Delivery Our aim is to get your orders to you within 3 working days from date of order (for orders within the UK) and within 7 working days from date of order (for orders outside the UK) but please allow up to 28 days for delivery of your order. Please note that if payment is being made by cheque, orders will not be despatched until the cheque has been cleared. We will deliver books ordered by you to the delivery address stated on your order form. Please note that for deliveries within the UK, parcels will have to be signed for, so please ensure you enter a delivery address at which you will be available during the day, Monday to Friday. You will not become the owner of the books until they have been delivered to you, at which time they will also become your risk and we will not be liable for any subsequent damage, loss or destruction to them. 5. Right of Cancellation The Distance Selling Regulations 2000 provide you with a right to cancel your order for books at any time up to the end of the seventh working day following the day after the day on which you received the books. You do not need to give us any reason for cancellation. If you wish to cancel your order please write to us at TMC Publishing, Solesbridge Lane, Chorleywood, Herts WD3 5SX, UK or fax us on 01923 285840 or email us at info@tmc-publishing.com. If you have already received the books you must return them to us at your own expense. If you do not do so, we will charge you our direct costs of recovering the books. Until you have returned the books to us, you must keep them in your possession and take reasonable care of them. We will credit the price of the books and our delivery charges to your credit/debit card within 30 days of the date of cancellation of your order. 6. Returns Policy In addition to your right to cancel you order in accordance with condition 5, we operate a Returns Policy. You can return any books ordered from this website within 30 days of receipt provided they are in their original condition. The price of the books will be credited to your credit/debit card within 30 days of our receiving the books from you, but please note that the delivery charges will be credited to your credit/debit card only if the reason for return is because of our error or if the books are damaged or defective. When returning books by post, please package them carefully, enclosing a copy of the delivery notice and a note explaining why you are returning them. Please send them to: Returns Department, TMC Publishing, Solesbridge Lane, Chorleywood, Herts WD3 5SX, UK. We recommend that you use an insured mail service or courier as we are unable to give refunds for books which we do not receive. Nothing in this Returns Policy affects your statutory rights including your right of cancellation in condition 5. 7. Complaints and Liability All complaints should be addressed to Customer Services, TMC Publishing, Solesbridge Lane, Chorleywood, Herts WD3 5SX, UK. If books we deliver to you are not as ordered or are damaged, defective or of incorrect quantity you should contact us within 14 days of delivery. We will replace the incorrect, damaged or defective books or make good the shortfall in quantity or credit the price and delivery charges of those books to your credit/debit card. If you do not receive books ordered you should notify us within 42 days of the date of your order (please remember to allow at least 28 days for delivery). Our liability will be limited to delivering the books ordered or at our option crediting the price and delivery charges of the non-delivered books to your credit/debit card. We, our directors, employees and other agents shall not be liable for any direct, indirect, special or consequential loss or damage including loss of profit or any other form of compensation. Nothing in these Terms and Conditions shall be construed to limit our liability for death or personal injury caused by our negligence or any rights you may have as a consumer to the extent that such liability and rights may not be excluded under applicable statute or law. 8. Validity If any of these Terms and Conditions are unenforceable it shall not affect the enforceability of the rest of these Terms and Conditions. 9. No Variation or Representation Nothing said by our sales personnel shall amount to a variation of these Terms and Conditions or a representation about the nature or quality of our books and we shall not be liable if any such representation is untrue or misleading. 10. Governing Law and Jurisdiction The contract shall be deemed to have been formed under and shall be governed and interpreted in accordance with English law. The English Courts shall have jurisdiction to hear disputes between us. |
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